In this episode of ‘Within WordPress’, I interview Scott Stapley, the co-founder and CEO of BigScoots, a company specializing in WordPress site hosting. Scott shares his 14-year journey in the industry, emphasizing BigScoots’ unique approach stemming from its origins in infrastructure management and offering hands-on, high-level service.
The discussion covers the company’s evolution, the importance of community and customer service, and the technological advancements that distinguish BigScoots in the WordPress hosting space. We delve into the change in WordPress over the years, the shift towards managed hosting, and the implications for users and businesses alike.
Scott also touches on his personal transition from aspiring to medical school to becoming an entrepreneur in the tech industry.
00:00 Welcome to Within WordPress: Meet Scott Stapley of BigScoots
00:24 The Evolution of BigScoots: From Infrastructure to WordPress Hosting
02:45 The Unique Approach of BigScoots to WordPress Hosting
04:50 Transitioning from Infrastructure Management to WordPress Hosting
05:41 The Benefits of Owning Infrastructure in Hosting
17:28 Scott’s Unconventional Journey from Biomedical Engineering to Hosting
25:25 The Importance of CEO Involvement in Customer Support
28:48 The Art of Listening and Adapting in Business
29:33 Rapid Feature Development: A Real-World Example
30:27 The Evolution of WordPress in the Hosting Industry
35:01 The Impact of Community and Open Source on Business
36:26 The Power of WordPress Meetups and WordCamps
41:30 Building a Connected Remote Team
48:33 The Future of WordPress: Open Source and Community Driven
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